How To Order

ORDERING VIA OUR WEBSITE

Accoutrements only sells in wholesale quantities to qualified retailers. If you are not a reseller please visit our retail division, McPhee.com.

To place an order through our website you will need to open an online account. If you are a qualified retailer, fill in the simple form and a customer service representative will review your information. Once approved, you can begin placing orders immediately. All online accounts are approved during business hours by a customer service representative. If you are a current customer, you will be approved without review. New customers will need to be verified before approval. If you have a question about opening an online account, please email [email protected].

Proposed orders placed through our website are subject to changes based on product availability and credit terms. Payment is not accepted through the shopping cart, please see Payment Terms and Options below for payment information. If you are a current customer, your order will be processed per your previously established payment terms.

REQUEST A CATALOG

Click here to request a copy of our catalog. If you are already a customer and have account on our website, you can click here to view a digital copy or download it as a PDF.

ORDERING VIA PHONE, FAX OR EMAIL

To place an order via phone, fax or email, inquire about existing orders, or receive additional information about our products, please contact our Customer Service Department.

Order Form: Click here to download and print a copy of our order form.

Business hours: 7:30am–4:00pm Pacific Standard Time Monday through Friday.

Telephone: 425-349-3838        Order line: 800-886-2221        Fax: 425-349-5188
Email: [email protected]       International Orders Email: [email protected]

Washington State Retailers: Accoutrements must have a copy of your Reseller Permit from the State of Washington Department of Revenue

MINIMUM ORDER

Opening Order: $200       Reorders: $150
Product must be ordered in minimum order quantities (units) as specified in catalog and on our website.

PAYMENT TERMS & OPTIONS

Net Terms: Net 30 days on approval of credit. We require a completed and signed credit application. Credit applications can be emailed, faxed or mailed in and must accompany an order. We do not pre-approve terms without an order in house. Please allow 3-5 business days for application processing.

Check or electronic funds transfer (ACH or wire transfer): For more information on ACH or wire transfer, please contact our Accounting Department at [email protected].

Credit Cards: Visa, MasterCard, Discover and American Express credit cards are accepted and will be charged at time of shipment.

All shipments outside the US must be prepaid via wired funds or credit card. Shipping charges do not include Customs duties, taxes or fees incurred by the receiving country.

All prices/invoices are shown in US Dollars and must be paid in US Dollars.

BACK ORDERS

Unless otherwise requested, out of stock items totaling $150.00 or more in value will be backordered and shipped using the same payment terms and shipping method as the original order without notice. Customers are responsible for canceling unwanted backorders. Back orders under $150 will be cancelled. (This is in addition to the current policy of sent out and charged the same way as the original order).

SHIPPING

Orders ship FOB Mukilteo, WA 98275 via UPS ground service unless another method is specified. Orders to Alaska and Hawaii ship via USPS.

Freight charges are prepaid and added to your invoice. Please provide your email address to receive electronic UPS shipping notification.

RETURNS

We do not sell on consignment or guaranteed sale basis and do not accept returns. Please notify us immediately if you find any discrepancy with your order. Customers will be charged a 15% restock fee plus freight for refused orders.

SALES REPRESENTATIVES

Working with a rep will provide you with valuable information for making your product choices. Our reps have samples, product knowledge and industry expertise. Contact us for the rep in your area.

OUTSIDE THE USA

For information on ordering from outside the USA, click here.
For information on authorized distributors outside the USA, click here.
For Accoutrements Product Details and UPC Lists, click here.

SIGN UP FOR PRODUCT EMAIL ALERTS

Click here to sign up for our product information emails. It's easy to unsubscribe and we will never give your email address to anyone, ever.

CERTIFICATES OF COMPLIANCE

Accoutrements worked closely with the Consumer Products Safety Commission to implement compliance requirements as efficiently as possible. Providing COCs (Certificates of Compliance) digitally eliminates the need to include paper certificates with our shipments to you. For more information and to download Copies of required COCs, please click here.